Job Title:         Registration Manager

Department:    Finance & Operations

Reports to:      Finance & Operations Director

Objective:

The Registration Manager is responsible for managing the registration process for NSP members (Patrollers, Candidates, Physician Partners, Associates, and Hosts). In addition to communicating directly with patrol directors and patrol reps, this process includes setting timelines, developing billing processes, and developing videos and language to communicate registration processes to members. The Registration Manager is also responsible for ensuring that payments received by check are processed timely.

As a full-time seasonal job (40 hours/week Mid-August – Mid-February and 32 hours/week Mid-February – Mid-August.), this role works on off-season projects during the spring and summer months to build support and prepare for the fall and winter seasons. The projects include the management of the Exchange Visitor Program, in addition to other projects as needed.

Responsibilities:

Patrol Registration

  • Manage member communication that explains the registration process
  • Develop and manage annual registration timeline
  • Answer member questions related to registration
  • Create and update registration documents and accounts for new members and patrol units
  • Coordinate roster updates and billing
  • Create invoices for group fees and bulk payments
  • Receive and process check payments for dues and courses
  • Process refunds for course fees and dues

Member Services Support

  • Resolve data disputes
  • Update database for changes in emails/names/phone numbers
  • Reset passwords/ Unlock accounts
  • Resend membership cards
  • Communicate how to join as a new Candidate/Host Member/Associate

Exchange Visitor Program

  • Help bring international patrollers to U.S. to patrol during winter months
  • Process program applications
  • Process government documents for all J1 and J2 visa applicants

Additional Projects

  • Youth Safety Committee Liaison
  • Request insurance certificates for NSP sanctioned events
  • Run ad hoc member and financial query reports
  • Special and seasonal projects as assigned

Skills & Abilities:

  • Strong organizational skills and attention to detail
  • Solid verbal and written communication skills and ability to work in a busy, customer-facing environment
  • Ability to manage time effectively and efficiently
  • Demonstrated ability to work on teams and be a self-starter
  • High energy and ability to multi-task in a busy work environment
  • Positive attitude with a willingness to take on special projects

Requirements:

  • Minimum two years’ experience performing data entry tasks
  • Associates Degree in accounting, business administration, or commensurate work experience
  • Advanced Excel and general computer skills
  • Knowledge of membership databases with iMIS experience a plus
  • Passion for and knowledge of the outdoor industry, preferably ski/snowboard and mountain bike

To Apply:

  • Please send your resume and cover letter to jobs@nsp.org
  • On the subject line please put Registration Manager and your name
  • Please include salary requirements

Job Title:             IT Manager (Part Time 20 Hours/wk)

Department:     Finance & Operations

Reports to:         Finance & Operations Director

Objective:

The IT Manager is responsible for coordinating NSP’s many IT systems, including internal systems for the national office as well as functionality for the national organization. As NSP’s DBA, the IT Manager oversees the membership database involving registration, roster maintenance and dues payments. This role will be partly in-house and partly remote.

Responsibilities:

  • Manages IT vendor relationships
  • Ensures all current and proposed IT solutions are compatible with IT infrastructure
  • Responsible for membership database (iMIS) security and site map
  • Ensures functionality of the iMIS database with NSP’s vendor, which includes membership registration and education records
  • Makes recommendations for the national office’s hardware replacement plan
  • Helps formulate and execute IT roadmap
  • Oversees PCI compliance
  • Maintains the software update schedule for the national office

Skills & Abilities:

  • Positive attitude with willingness to take on special projects
  • High energy and ability to multi-task in a dynamic work environment
  • Excellent organizational and time management skills
  • Strong written and verbal communication skills
  • Proven problem solver
  • Ability to work in a fluid environment and to prioritize requests
  • Ability to navigate complex organizational structures, IT structures and databases

Requirements:

  • Proven experience as a database administrator (DBA) running queries and working with tables
  • Experience with Microsoft.NET, SQL Server, IIS, SSRS, Azure
  • Experience with network, router and server work
  • Knowledge of a variety of software packages, including membership databases and Microsoft Office
  • Ability to learn new software programs quickly and easily
  • Experience managing and overseeing deployment of complex databases
  • Knowledge of, and passion for, the outdoor and/or ski industry a plus

To Apply:

  • Please send your resume and cover letter to jobs@nsp.org
  • On the subject line please put IT Manager and your name